Slots Heaven Review: A Complete Evaluation

As with any Playtech casino, you know you’re going to get a healthy dose of licensed TV and movie titles. The old Marvel games might be gone, but the Age of the Gods series seems to have filled that gap with little impact on popularity. This is crucial for building that progressive jackpot – I’m still not sure whether the decision not to rename the four stages of the jackpot was a way to signal to fans that these games are re-skinned versions of the games Disney pulled from the market or not – and with so many titles contributing to the pot, big payouts are always on the cards.

The DC Comics brands continue to populate the market and new titles in line with Hollywood releases are coming thick and fast. Batman versus Superman: Dawn of Justice is a relative newcomer whilst the Justice League slot features six superheroes including Wonder Woman and Thor. Outside of your typical licensed stuff, Slots Heaven features Playtech favourites such as Sweet Party and Frankie Dettori’s Magic Seven.

As you can see from the table above, it’s now all about slots at Slot Heaven. There’s still a decent selection of traditional and modern table and card games here for when you get tired of the reels. Dragon Jackpot roulette was a surprising addition, and Playtech’s Penny Roulette will always be popular due to its low barrier to entry.

For blackjack fans there’s variety. Blackjack Switch is a real favourite of mine, whilst Double Attack Blackjack gives players the opportunity to really go for the house. There are also casino poker games here to give things a nice change of pace and, as always with Playtech casinos, there are lots of instant win games such as scratch cards and arcade classics.

The real disappointment here, though, is the lack of demo play. It might sound like a small thing to complain about, but demo play is essential for players unfamiliar with the market. Trying a new slot or table game in practice mode allows you to get a feel for the game without committing real money. If not having demo play is a deal-breaker for you, check out Mansion Casino. The game library is almost identical to this one and, at the time of writing, free demo play is still available.

Live Dealer Games at Slots Heaven

The live dealer games at Slots Heaven are also handled by Playtech. There’s no getting around the elephant in the room here. Evolution Gaming remains the king of live casino by some distance, and if I’m completely honest, opting to play something else is accepting second best. However, Playtech has made up ground in this space recently and who knows what the future holds? You probably didn’t sign up to Slots Heaven to play live dealer blackjack, but it’s nice to have the option, isn’t it? Stay tuned for my full Slots Heaven live casino review, coming soon!

Slots Heaven Mobile Casino

About half of the Slots Heaven games are available via mobile devices such as smartphone and tablets, and there are live dealer games on mobile too. That’s not a bad effort in the market, as we are moving more and more towards total parity between desktop and mobile casino platforms. However, we’re not quite there yet. Of course, all of your big-name slots can be played on the move, and the progressive jackpot Age of the Gods games will be popular with mobile slots fans. As always, I will conduct a full Slots Heaven mobile review in a separate article.

Table Limits – A Quick Overview

When dealing with an industry such as this one, where it can often feel like very little separates one online casino from another, apart from some flashy banners and a different colour scheme, you might find yourself struggling to decide about which operator to choose. When comparing one casino site to another, you must dig deep into the details to find the things that are going to make the real difference. Table limits might seem like a dull topic, but your online gambling experience depends on it. Sign up for a site where high table limits and you’ll be committing to risking larger sums of cash than you might have originally planned. Alternatively, for high roller who want to bet big, finding an operator that caters to your needs in terms of table limits is vital.

At Slots Heaven, the table limits are quite low across the board. This is typical for a Playtech casino. A large proportion of the slots library takes bets from 01c, whilst Penny Roulette provides a low-stakes option that is not matched anywhere else in the online roulette market. Blackjack bets tend to start around the $1 mark per hand in the wider online market, but you can find a couple of lower stakes options at Slots Heaven, namely Lucky Lucky Blackjack and Buster Blackjack, which offer hands of twenty-one from 50c.

At the top end of the scale in the live suite, Grand Blackjack offers players the drop up to whopping $5,000 on a single hand of blackjack, whilst some roulette variations will allow you to risk $25,000 per spin. If you are going to gamble at these kinds of levels online, please do so responsibly.

Slots Heaven Payouts Overview

The lure of online casinos is two-fold. The gameplay is fun, of course, but adding real money into the mix is what really adds excitement. It’s the gambling aspect, the potential for big wins, that really keeps playing coming back. The problem is that all gambling games, at every online or land-based casino, are weighted in favour of the house. Whenever I sit down to review a new online operator, I always take a look at the payout rates. Getting your head around these figures will allow you to better estimate how much money you can expect to lose by playing these games.

The Slots Heaven payouts are typical of a Playtech-powered casino operator. Slots fans can expect to encounter return-to-player rates of between 96.81% and 97.32% for classic slots and somewhere between 90.05% to 99.64% for video slots. Notice the Slots Heaven payout rate range is much wider for the flashy, new video slots. I’d always recommend reading a couple of my slot reviews if you are interested in finding the RTP of a particular game.

In the table game space, roulette players can expect to see between 90.05% to 99.32% of the money they stake returned as winnings over prolonged playing periods. Other table games such as blackjack and casino poker offer similar payout rates. For games of twenty-one, you can expect to encounter RTPs somewhere in the 94.38% to 99.87%. Of course, with games that require a little strategy such as these, the actual RTP depends on the decisions you make. If you’re going to hit on 20 every time, your payout rate will be a lot lower than if you play with perfect blackjack strategy. Pure luck games such as scratch card and arcade classics come in at between 87.84% and 97.50%.

Slots Heaven Software

Slots Heaven draws heavily on Playtech software to deliver its games. The company has been in this business since the late 90s and is widely considered one of online casino industry’s ‘big three’, along with Microgaming and NetEnt. Playtech software is behind all of the gambling sites that fall under the Mansion Group umbrella, including Mansion Casino and Casino.com. Betfair, Ladbrokes and William Hill casino are the other major players in this industry using Playtech as a primary – and in some cases, exclusive –provider for both software-based and live dealer games.

The company has built a strong reputation for striking licences with major movie studios and television companies. Its competition might have the edge in terms of modern 3D character slots, but Playtech dominates the superhero market, even after the loss of its Marvel entourage. In the TV space, Britain’s Got Talent, Little Britain and Who Wants To Be A Millionaire are the comfort food for people who grew up with these TV staples up and down the British Isles.

Downloadable software is a bit old-school in this market these days. With modern browser technology such as Flash and HTML5 being so prominent, a lot of operators have stoped bothering with a downloadable software package for casino players. Not Slots Heaven, though. The entire game library can be played via a dedicated software package. The software can be downloaded directly from the Slots Heaven website and features slots, table games such as roulette and blackjack amongst others. The main reason you might want to go through the hassle of having to download the Slots Heaven software, though, is that you’ll get access to practice mode, which is not available in the browser-based version of the casino site.

Although dominated by Playtech games, Slots Heaven is not exclusively powered by the famous software developer. The growing trend of using multiple developers to deliver a more eclectic range of games has to be viewed as a positive for the industry, and Slots Heaven does at least try to embrace this idea, even if only a little. There are a handful of Ash Gaming titles available here alongside the expansive Playtech library. Monty Python’s Life of Brian is a humorous slot based on the famous film, whilst Wild Gambler 2: Arctic Adventure is a slot that can be played from as little as 1c per spin. There’s also a Virtual Horses arcade game by Ash Gaming as well.

More on the Company Behind the Casino

Slots Heaven is fully owned and operated by the Mansion Group. What that essentially means it, this online casino is a re-packaged and re-repurposed version of the main Mansion Casino. Companies do this to offer players a more streamlined experience, or to focus on particular areas of the market to give the illusion of specialisation. Mansion launched the Slots Heaven brand in 2013, describing it as “the divine home of slots”.

Interesting Facts About the Company

The Mansion brand will be familiar to fans of English Premier League football. Having once graced the shirts of high-flying Tottenham Hotspur and not so high-flying Crystal Palace, Mansion is now the official shirt sponsor of Bournemouth AFC. The company was founded in 2003 in Gibraltar, where it is still based. Its first casino brand, Mansion Casino, was launched in 2004 and since then business has been booming.

The Mansion Group has never been afraid of dipping its toes into a wide variety of gambling products and services. In 2005, Mansion produced an Emmy-Award winning TV show called Poker Dome Challenge, which ran on Rupert Murdoch’s Fox network in the United States. It has also sponsored a bid to break the longest DJ relay mix world record. Slots Heaven’s other sister sites brands owned by Mansion include Casino.com, Mansion Casino and MansionBet.

Customer Support

Support at Slots Heaven comes in several forms. There’s a freephone number for customers, which is nice, and an email address for issues that are not quite as urgent. There’s also a live chat feature and a fairly light on content FAQ on the Slots Heaven website. Customers are told that the customer support team is available 24 hours a day, seven days a week, too. On paper then, this all looks in order and rather satisfying. The proof is in the pudding in this business, though. The standard of customer service in the online casino business is, quite frankly, poor at best. Still, at least you have plenty of routes to go down if you do need to get hold of someone from support if you choose to do your online gambling with Slots Heaven.

Licensing and Other Credentials

If you’ve spent any amount of time on my website, you might have noticed that I do not waste my time with unlicensed casinos. The online gambling industry is worth billions of dollars every year, so it’s no surprise that dodgy operators try to get a piece of the lucrative pie, but honestly, there is so much money to be made that only really poor operations need to scam you. Slots Heaven holds a valid UK Gambling Commission licence, as does every single casino operator I review on this website. A valid UKGC licence is not a selling point. It should not be a highlight or a USP. It is a bare minimum requirement, and you should not accept anything less.

Outside of that, Mansion Group uses several companies to make sure things are all in order across its range of online casino products. IT security specialists, Thawte, handles the technical stuff behind the scenes, and there’s 128-bit SSL encryption of all of your personal data too. The company also supports GamCare, GambleAware, Gamblers Anonymous and Gambling Therapy.

Additional Bonus Points

I was faced with a couple of tough decisions when dishing out the bonus points for Slots Heaven. On the one hand, the operator is quite young and is yet to win any major awards or really turn any heads with its promotional offers or loyalty scheme, but on the other hand, this is – let’s face it – an extension of Mansion Casino, which is worthy of a lot of praise. I ended up falling somewhere in the middle of these two ideas, handing out points for the Mansion association where appropriate, but without giving full marks just for the association.

• Awards . 1/3

• Promotions . 1/3

• Special Games . 1/2

• Loyalty Scheme . 1/1

• Extras . 0/1

• Bonus Points . 4

As you can see, Slots Heaven hauls a decent amount of bonus points. The inclusion of a decent loyalty scheme was a minor plus for me. Players can earn points for playing casino games. These points determine your VIP level. There are four levels ranging from bronze through to gold and then VIP. Points can be converted into cash prizes twice per level. You’ll get $1 for your first 100 points earned, followed by a tenner when you reach 400. Once you get into the upper-echelons of the VIP bracket, you’ll be able to claim up to a massive $5,000 cash bonus for earning 60,000 Slots Heaven casino points.

Slots Heaven Casino Review Summary

Slots Heaven likes to think of itself as the ultimate home of slots, but it’s hard to sympathise with this claim when the library is missing all of the critically acclaimed, award-winning slots from big developers such as NetEnt and Microgaming. It is also massively lacking in more innovative slots from some of the more successful smaller developers such as Thunderkick and Play N’Go. In fact, rather than “the divine home of slots”, Slots Heaven is more of an all-round Playtech casino very much in the same bracket as Mansion Group’s other brands. I can’t help but shake the feeling that this entire website is a branding exercise, designed to offer an existing product – Mansion Casino – to a different, more slots-focused audience.

Still, it could be worse. Once you get past the branding, you’re left with a really solid Playtech casino that comes with all the trimmings you’d expect in terms of an improving live dealer suite and a loyalty program with real legs in it. If you’re looking for a Playtech casino with a difference, this might be the one for you. For those looking for a little more variety in their game libraries in terms of developers, or for best live dealer games on the market, then you’ll be best looking elsewhere. Check out my roundup of the top 10 casinos in New Zealand for more information.

Frequently Asked Questions

If you feel like there is something left unanswered in this Slots Heaven casino review, please let me know. I like to think I’m always on top of things, but this casino business moves so quickly sometimes it can be hard to keep up. If you have any questions relating to this or any other topic on the website, you can contact me at [email protected].

Is Slots Heaven legit?

Yes, Slots Heaven is a legit casino for players, as it holds a licence from the Gambling Commission for remote gambling. It is completely safe and trustworthy.

How long does it take to withdraw from Slots Heaven?

Making a withdrawal from Slots Heaven will take between one and eight days, depending on which payment method option you choose to use. You also need to consider that customer support approval of your request requires an additional 24 - 48 hours. Compared to other real money casinos, the payout process is within the industry standards.

What is the best online casino?

Licensed and regulated online casinos for players with lots of fantastic casino games meet much of our criteria as being the best casino gambling sites.

What is the most trusted online casino?

When online casinos hold a licence from the UKGC or MGA, - much like the Slots Heaven licence - it can be considered incredibly trustworthy.